Privacy Policy

1. Information We Collect

Personal Information

We may collect account, contact, enquiry, booking, and chat information that you provide when you:

• Register for an account or subscribe to our newsletter
• Submit an enquiry form or request property information
• Schedule a property viewing or consultation
• Contact us via phone, email, or live chat
• Share property preferences, budget details, or investment interests

This information may include your name, email address, phone number, nationality, budget preferences, and investment interests.

Automatically Collected Information

When you use our website or AI services, we may automatically collect:

• Device information (browser type, operating system, device type)
• IP address and approximate geographic location
• Usage and analytics data, including pages viewed, interactions, performance, and referral source
• Session-replay data and AI-service telemetry used to understand and improve the experience

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, secure, and improve our services
• To respond to property enquiries, booking requests, and support questions
• To personalize property recommendations and relevant communications
• To schedule and confirm property viewings
• To comply with legal obligations under UAE law
• To protect against fraudulent or unauthorized activity and maintain security
• To analyze usage, performance, session-replay, and AI-service telemetry for product improvement

3. Information Sharing

We may share your information with:

• Property partners: Developers or advisors involved when you request information about a property
• Hosting, database, and authentication providers: Providers that operate and secure our website, accounts, and stored information
• Analytics, session-replay, and AI providers: Providers that help deliver AI features and understand service usage and performance
• Communications and infrastructure providers: CRM, messaging, notification, backup, and infrastructure providers supporting our services

We may also disclose information when required by law or as part of a business transfer. We do not sell personal information to third parties for marketing.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage information. You can control cookies through your browser settings, though disabling cookies may affect the functionality of our website.

6. Your Rights

Under applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, you may contact us at [email protected] to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with the relevant data protection authority

7. Data Retention

We retain personal information based on service, legal, security, and dispute-resolution needs. Other covered retention actions are handled manually; we do not promise automatic deletion or a fixed completion deadline. Session Replay recordings are the sole exception and automatically expire after 30 days. You may submit a rights request using the contact details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that such information was provided without appropriate consent, we will review and address it under applicable obligations.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

To ask about this Privacy Policy or submit an access, correction, deletion, restriction, or other privacy-rights request, contact us: